Doc-To-Help 2007 is developed and supported by ComponentOne LLC, a company formed by the merger of APEX Software Corporation and VideoSoft.
ComponentOne offers various support options. For a complete list and a description of each, visit the Doc-To-Help Web site at http://www.doctohelp.com/Support.
Some methods for obtaining technical support include:
•
Online Support via HelpCentral
ComponentOne HelpCentral provides
customers with a comprehensive set of technical resources in the form of FAQs, samples, TechTips, Version Release History, Articles, searchable Knowledge
Base, searchable Online
Help and more. We recommend this as the first place to look for
answers to your Doc-To-Help technical questions.
•
Online Support via our Incident Submission Form
This online
support service provides you with direct access to our Technical Support staff
via an online incident submission form. When you submit an incident, you'll
immediately receive a response via e-mail confirming that you've successfully
created an incident. This email will provide you with an Issue Reference
ID and will provide you with a set of possible answers to your question from our
Knowledgebase. You will receive a response from one of the ComponentOne staff
members via e-mail in 2 business days or less.
•
Telephone Support
Standard support also includes thirty (30)
days of telephone support for Doc-To-Help customers. This service starts from
the date of your first call to the technical support department.
•
Peer-to-Peer Product Forums and Newsgroups
Doc-To-Help
peer-to-peer product forums and
newsgroups are available to exchange information, tips, and
techniques regarding Doc-To-Help. ComponentOne sponsors these areas as a forum
for users to share information. While ComponentOne does not provide direct
support in the forums and newsgroups, we periodically monitor them to ensure
accuracy of information and provide comments when appropriate. Please note that
a ComponentOne User Account is required to participate in the Product
Forums.
•
Installation Issues
Registered users can obtain help with
problems installing Doc-To-Help. Contact technical support by using the online
incident submission form or by phone (412.681.4738).
•
Documentation
Doc-To-Help documentation is available in HTML
Help and PDF format. All of the PDFs are also available on HelpCentral. If you have suggestions on how we can improve our
documentation, please email the Documentation team. Please note
that e-mail sent to the Documentation team is for
documentation feedback only. Technical Support and Sales issues should be sent directly to
their respective departments.
Note: You must create a ComponentOne Account and register your product with a valid serial number to obtain support using some of the above methods.