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Technical Support

Doc-To-Help 2007 is developed and supported by ComponentOne LLC, a company formed by the merger of APEX Software Corporation and VideoSoft.

ComponentOne offers various support options. For a complete list and a description of each, visit the Doc-To-Help Web site at

Some methods for obtaining technical support include:

      Online Support via HelpCentral
ComponentOne HelpCentral provides customers with a comprehensive set of technical resources in the form of FAQs, samples, TechTips, Version Release History, Articles, searchable Knowledge Base, searchable Online Help and more. We recommend this as the first place to look for answers to your Doc-To-Help technical questions.

      Online Support via our Incident Submission Form
This online support service provides you with direct access to our Technical Support staff via an online incident submission form. When you submit an incident, you'll immediately receive a response via e-mail confirming that you've successfully created an incident.  This email will provide you with an Issue Reference ID and will provide you with a set of possible answers to your question from our Knowledgebase. You will receive a response from one of the ComponentOne staff members via e-mail in 2 business days or less.

      Telephone Support
Standard support also includes thirty (30) days of telephone support for Doc-To-Help customers. This service starts from the date of your first call to the technical support department.

      Peer-to-Peer Product Forums and Newsgroups
Doc-To-Help peer-to-peer product forums and newsgroups are available to exchange information, tips, and techniques regarding Doc-To-Help. ComponentOne sponsors these areas as a forum for users to share information. While ComponentOne does not provide direct support in the forums and newsgroups, we periodically monitor them to ensure accuracy of information and provide comments when appropriate. Please note that a ComponentOne User Account is required to participate in the Product Forums.

      Installation Issues
Registered users can obtain help with problems installing Doc-To-Help. Contact technical support by using the online incident submission form or by phone (412.681.4738).

Doc-To-Help documentation is available in HTML Help and PDF format. All of the PDFs are also available on HelpCentral. If you have suggestions on how we can improve our documentation, please email the Documentation team. Please note that e-mail sent to the Documentation team is for documentation feedback only. Technical Support and Sales issues should be sent directly to their respective departments.

Note: You must create a ComponentOne Account and register your product with a valid serial number to obtain support using some of the above methods.